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Provide Excellent
Customer Service
The way a businesses person approaches customer
service issues can make or break a business.
And, one of the most difficult customer
service dilemmas all business owners face
is requesting payment for services rendered.
Let's face it-when money is an issue,
people get sensitive. Business owners
must delicately balance personal relationships
along with the need to run day-to-day operations.
But, when a payment is late-or bounces-that
fragile relationship can be endangered.
For the Martial Arts school owner, APS has
the ideal customer service solution. Once
you forward a contract to APS,
APS customer service
professionals
handle your accounts with the utmost professionalism
and care-you have no need to
confront students with these delicate issues!
APS User-Friendly Processes
Once you have decided to come on board with
APS, you will be guided through the initial
transition process with careful guidance
from your APS sales professional and client
relations manager. They will be available
to answer all questions and provide you
with the tools necessary to transition new
and existing accounts.
Your school will be assigned a senior customer
service professional (or "rep") that will
act as your primary point of contact and
will be responsible for the management of
your student accounts. Each senior rep
undergoes extensive in-house training--through
seminars and a minimum 6 months training
as a junior rep. Your senior rep will
assist you with all day-to-day operations,
and provide you with the personal service
that is the pride of APS. Soon, your account
representative will become a virtual member
of your staff, knowing the intricacies of
your business, as well as the wants and
needs of your particular clientele.
APS Teamwork
APS customer service teams further support
the customer service excellence demanded
by APS. Because APS has heavily invested
in technology and specific systems, a complex
system of account memos can be accessed
by other APS senior and junior staff members:
virtually any member of the APS customer
service staff can help you or your members.
This enables continued service when your
personal account representative is sick
or on vacation-a difficult benefit to afford
on your own.
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Great Customer Service