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The core of our billing service revolves around the efficient, professional and
cost-effective management of your receivables. When you outsource your billing to APS,
you can rest assured your members are handled according to your wishes. In fact many
clients think of us as an extension of their staff-one that is self-sufficient,
on time and reliable. All too often billing and collections are left to those ill
equipped or disinterested in handling such work. To them, it is simply an unpleasant
task forgotten about until it's too late. Statistics show that each month a customer
fails to pay their bill, the probability of collecting that money drops by 5%!
Compound this over several months and across your entire member base and you'll realize
the immediate financial impact of using APS.
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APS takes pride in providing the very best service possible. We achieve this through a
careful hiring strategy, ongoing training and aggressive compensation and incentive programs.
All these efforts are designed to ensure a knowledgeable and dedicated staff ready
to assist in all of your business needs-from billing to marketing and beyond!
In addition, APS offers extended hours, customer service teams and a toll-free customer
hotline. While some of our competition avoids this expense, we feel it a critical step
to offering you and your members the highest level of customer service and availability.
And for those with special needs, we have representatives fluent in Spanish and Korean.
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When a customer fails to pay their bill or their payment is returned, APS springs into action.
Our advanced billing system immediately allocates the proper resources to facilitate
collections. Depending on the situation, we attempt to reprocess the payment,
the account is loaded into our predictive dialer and called, or letters are mailed.
Typically some or all of these steps are taken nearly simultaneously to affect the
desired result. For really tough cases, APS works with a skilled on-site legal team
to prepare and mail personalized attorney letters to facilitate payment. As a last
resort, if all else fails, you have the option of sending the defaulting account to
a national or regional collection agency for further action.
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| THE LIFE OF A DELINQUENT ACCOUNT |
Payment Re-processing (if applicable)
Calls and Letters
Attorney Letter Series (optional)
Settlement Offer (if authorized)
Collection Agency (optional)
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APS doesn't take chances with your reputation. We adhere to the Federal FDCPA
(Fair Dept Collections Practices Act) that provides strict guidelines on the
collection of consumer paper. We focus on professionally billing and collecting
your receivables while helping to maintain member enthusiasm and participation.
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When one of your customers does refuse payment, you are faced with a difficult decision.
Do you terminate billing on the account or do you refer the customer to an outside
collection agency? Although considered a last resort, collections can yield positive
financial results and enforce a customer's contractual obligation. It tells your
member base that you are serious when students make a commitment to your program.
After all, think of all the time and energy that goes into the development and
training of each and every student!
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Only you or your staff can authorize collection action on an account. If you do
choose the collection route, APS makes your decision effortless. Simply notify
your customer service team in writing (we provide the form) or online and we do the rest.
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APS uses top quality national and regional collection agencies and leaves the decision
of whether to send your customer to collections squarely with you. This differs
dramatically from much of our competition. Not only do many companies transfer
your accounts to an in-house "collection agency," they often do so without your
knowledge or approval!
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To collect money you need to reach customers. That's why APS invested nearly $300,000
in a state-of-the-art predictive dialer and phone system. Armed with this technology
we are able to contact 4 times more customers than before-those added hits mean
more money for you!
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With the upcoming release of www.myapsaccount.com, your customers will be able
to access their billing information, make secure payments, schedule email reminders
and even view class schedules from your web site 24x7x365*! This will keep your
members more connected while ensuring prompt payment through convenient reminders
of upcoming payments and money due.
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When it's more convenient to call, APS Tele-Direct answers with round the clock
access to basic billing information right over the phone. Your members can listen
to important account activity including recent payments, delinquency status and
balance, quickly answering questions and effortlessly directing them to the correct
APS representative for more personalized service.
*If available
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